Customer Service

First and foremost, our Customer Service is here to help you.
You can contact Customer Service and Service on the following telephone numbers:

Export Backoffice +31 (0) 30 246 4001, ext 4654
Main fax number is +31 (0) 2465650

Service levels
We will try to achieve the following Service Levels.
Proof of Deliveries: Verbal - 24 hrs Hardcopy - 48 hrs (If less than 3 months old)
Inquiries Internet mail - 48 hrs Faxes -72 hrs
To assist with you enquiry efficiently we require the following:

Account number
PO number
Invoice number
Serial number
Nature of Enquiry

Click here to return products for credit (pdf, 31Kb)

RMA
Click here for your RMA request (pdf, 54Kb)